Refund Policy – SP Tech Services
At SP Tech Services, we strive to ensure our customers’ satisfaction with our products and services. However, we understand that situations may arise where a refund request is necessary. Below are the guidelines for refund requests:
Refund Request Deadlines
Custom-Built Gaming Computers: Refunds can be requested within 30 days of receiving the computer. The product must be in perfect condition, with no physical damage and with all original accessories and packaging.
IT Services and Technical Support: Refunds can be requested within 7 days of service completion if the customer is not satisfied with the resolution provided. If the service has been fully executed and accepted by the customer, the refund may be partial, depending on the situation.
Refund Conditions
A refund will be granted if the equipment or service does not meet the agreed specifications or has defects that cannot be corrected.
For custom-built computers, we will not accept returns or refunds if the product has been misused, modified, or damaged after delivery.
Request Process
To initiate a refund request, please contact our customer support via email or phone, providing the order number and a detailed explanation of the reason for the refund.
The product must be returned to our facility, 76 West Main St #104 Hyannis MA 02601, (shipping costs will be covered by the company in case of defect or order error).
After receiving and verifying the product or reviewing the service, we will issue the refund.
Refund Methods
The refund will be processed via the original payment method used for the purchase and may take up to 10 business days to be credited.
Non-Refundable Services
IT consultancy and emergency repairs are non-refundable unless there is a failure in the execution of the contracted services.
Need Help?
Contact us at contact@helpsptech.com for questions related to refunds and returns.
